1. What is Apna Karoobar?

Simply click “Become a Seller,” complete the registration form, submit required documents, and once approved, you can start listing your products.

2. How do I create a seller account?

Simply click “Become a Seller,” complete the registration form, submit required documents, and once approved, you can start listing your products.

3. Is there any registration fee for sellers?

Apna Karoobar offers flexible plans. Some categories allow free registration, while others may include minimal service or commission-based charges.

4. How do customers place an order?

Customers can browse products, add their selection to the cart, and complete the order using secure checkout and multiple payment options.

5. How does order tracking work?

Once your order is placed, you will receive a tracking number to monitor your parcel’s status until it arrives at your doorstep.

6. What payment methods are available?

Apna Karoobar supports multiple payment methods including Cash on Delivery, Debit/Credit Cards, and other secure online payment gateways.

7. How do sellers receive payments?

Seller earnings are transferred to their bank accounts after order completion and verification, based on Apna Karoobar’s payout schedule.

8. What if I receive a damaged or incorrect product?

You can request a return or replacement through our easy return policy. Our support team will assist you throughout the process.

9. How do sellers manage inventory?

Sellers can update stock, prices, and product details through their vendor dashboard, available 24/7 for easy management.

10. How do I contact customer support?

You can reach our support team through live chat, email, WhatsApp, or by submitting a support ticket for quick assistance.

11. What are the available shipping options?

We offer standard, express, and vendor-managed shipping, depending on the seller. Shipping availability and charges are shown at checkout.

12. How long does delivery usually take?

Delivery times vary by vendor and location. Standard orders typically arrive within 3–7 working days, while express delivery may arrive sooner.

13. Can I change the shipping address after placing an order?

You may update your shipping address within the first 1–2 hours of placing the order. After processing begins, address changes are no longer possible.

14. What should I do if my order is delayed?

You can track your order using the tracking number. If your order exceeds the expected delivery timeline, contact customer support for assistance.

15. How do I request a return?

Go to “My Orders,” select the order you want to return, choose a return reason, and submit your request. Our team will review and guide you through the process.

16. What items are eligible for return?

Returns are accepted for items that are damaged, defective, incorrect, or not as described. Some categories—such as perishables, hygiene items, or personalized products—may not be eligible.

17. How long does it take to process a return?

Once the product is picked up and inspected, return approval usually takes 3–5 working days.

18. When will I receive my refund?

Refunds are issued within 5–7 working days after the return is approved. The amount will be credited to your original payment method.

19. Can I cancel my order after confirming it?

Yes, you can cancel your order before it is processed by the seller. Once the order is shipped, cancellation is no longer possible.

20. Will I be charged for canceling an order?

No cancellation fees apply if you cancel before processing. However, once shipped, cancellation is not allowed and you may need to follow the return process.

21. What happens if a seller cancels my order?

If a seller cancels due to stock issues or logistics problems, you will receive a full refund and be notified immediately.

22. My package arrived damaged—what should I do?

Take photos of the damaged product and packaging, then submit a return request within 48 hours. Our team will handle the claim promptly.

23. I received the wrong product—how do I fix it?

You can request a replacement or a refund through the return section in your account. Select “Wrong Item Received” as the reason.

24. Do sellers ship internationally?

Currently, Apna Karoobar supports domestic shipping only. International shipping may be added in future phases.

25. Do I need to pay for return shipping?

Return shipping is free for damaged, defective, or incorrect items. For other reasons, policies may vary by seller.

26. Can vendors manage their own shipping?

Yes, vendors can choose Apna Karoobar shipping or handle shipping independently. Rates and timelines are displayed to customers accordingly.

27. How do I know if a product is shipped by Apna Karoobar or the vendor?

Each product page displays the shipping method as either “Apna Karoobar Fulfilled” or “Vendor Managed Shipping.”

28. What if my tracking number isn’t updating?

Sometimes courier partners update tracking after a delay. If the issue persists for more than 48 hours, reach out to customer support.

29. Can I return part of an order?

Yes, partial returns are allowed. You can select specific items to return instead of the full order.

30. What happens if my order is lost in transit?

If a package is confirmed lost by the courier, you will receive a full refund or a replacement based on your preference.