1. Shipping Policy
Order Processing
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Orders must be shipped within the timeframe specified on the seller panel. -
Sellers must use approved courier partners unless otherwise agreed. -
A tracking number must be updated for every shipment.
Packaging Standards
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Secure, protective packaging is mandatory. -
Fragile items must include proper padding and labeling. -
Damaged shipments due to poor packaging will be the seller’s responsibility.
Delivery Timeline
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Standard delivery time: 2–7 business days (depending on city/province). -
Delays caused by sellers may lead to order cancellation or penalties.
2. Return & Refund Policy
Return Eligibility
Customers may request returns for:
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Wrong item received -
Defective or damaged product -
Fake/duplicate item -
Item not as described
Return Window
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7 days return window from the date of delivery (unless specified otherwise).
Return Process
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Customer requests return → Apna Karoobar reviews → Seller approval (in some cases). -
Once approved, courier picks up the item from the customer. -
Seller must inspect the returned item within 48 hours of receiving it.
Refunds
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Approved refunds will be issued to the customer via their chosen payment method. -
If a seller rejects a valid return, Apna Karoobar may intervene and process the refund on the seller’s behalf.
Non-Returnable Items
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Perishables -
Custom-made items -
Health & hygiene products -
Digital goods